Shipping & Refunds

Shipping

We offer a flat rate shipping of $12.00 on all Australian orders.

FREE SHIPPING on orders over $150.00 within Australia.

Once you've placed your order it usually takes 1-3 business days to process. Look out for your 'Order in progress' email. When your order is safely wrapped/packaged up & ready to go, you will receive a 'Order processed' email. (Don't forget to check your Junk mail) 

Your parcel will be posted via Australia Post with a tracking number & will require a signature on delivery (for your peace of mind & mine). Please allow 24 hours for your tracking to update in the system.

Shipping takes between 2-6 business days. Please allow up to 10 business days for your parcel to arrive, it will be coming from Brisbane, QLD.


Pick Up

Pick up is available from our place in Bald Hills, QLD. If you live locally & would like to collect your Parcel then please use this option at checkout on our website. 

(Please Note: We don't accept Cash on pick up)

Once you've placed your order it usually takes 1-2 business days to process. Look out for your 'Order in progress' email. When your order is safely wrapped/packaged up & ready to collect, you will receive a 'Ready to collect' email & also a text message to arrange collection, contactless is also an option if you prefer. (Don't forget to check your Junk mail) 


Refunds

Although we do try our best to make sure your order is wrapped/packaged as safely as possible before leaving us, sometimes parcels can get damaged along there travels. 

Therefore, if your products arrive to you damaged, we will happily provide a refund or resend your replacement products. All you need to do is provide photographic evidence within 3 days of receiving your parcel to indyandmeskincare@outlook.com.au with your order number & description and our friendly team will be able to help you with this.